Returns & Exchanges

At JB Hi-Fi, we want to ensure you are satisfied with your purchase, offering flexible solutions for faulty items, change of mind, or products that don't meet expectations. Our policy complies with Australian Consumer Law to provide you with peace of mind on every electronics purchase.

1

Check Eligibility

Ensure your item is in its original packaging with all accessories included, and verify if the return is due to a technical fault or a change of mind within 30 days.

2

Gather Proof of Purchase

Locate your original tax invoice, store receipt, or online order confirmation email as valid proof of purchase is required for all refund or exchange requests.

3

Choose Return Method

Visit any JB Hi-Fi store nationwide for an immediate assessment, or contact our online support team to arrange a return via post for orders placed through our website.

4

Receive Resolution

Once your return is processed and approved, we will issue a refund to your original payment method, provide a replacement unit, or offer a store credit.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing